LEGAL REFERENCE

Your Privacy Matters to Us

We built kokoplay around your trust. This privacy policy shows exactly how we handle your account details, payment information and personal data across our live casino, slots and...

Data ProtectionSecure PaymentsAccount PrivacyTransparent PracticesYour Control
Account access Read FAQ
kokoplay Your Privacy Matters to Us

How We Protect Your Information

kokoplay collects and processes your personal information to deliver account services, process payments through DANA, OVO, GoPay and QRIS, and comply with local regulations in supported regions. We use encryption for all data transmission, store payment details securely, and never share your information with third parties without your consent. Your account remains yours alone. We retain data only as long as needed

to serve your account and meet legal obligations where applicable.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Privacy Questions? We're Here

Email Support Reach our privacy team at [email protected] with any data or account concerns. We respond within 24 hours to all privacy-related inquiries.
Account Settings Manage your personal data, communication preferences and privacy controls directly from your account dashboard. Update or delete information anytime.
Live Chat Chat with our support team during business hours for immediate privacy guidance. Available in English and Indonesian for your convenience.
WHY THIS PLATFORM

Privacy Standards We Follow

Encryption Standard

All data transmission uses industry-standard TLS encryption. Your payment details and personal information are protected in transit and at rest.

Payment Security

DANA, OVO, GoPay and QRIS transactions are processed through secure gateways. We never store full payment credentials on our servers.

Data Minimization

We collect only the information needed to run your account and process payments. No unnecessary data gathering or cross-selling of your details.

Access Controls

Your account is protected by password authentication and optional two-factor verification. Only you can access your personal data and transaction history.

Regular Audits

We conduct regular security reviews and penetration testing to identify and fix vulnerabilities before they affect your account.

Compliance Ready

Our privacy practices align with data protection standards in supported regions. We update policies as local regulations evolve.

Privacy Across Our Platform

Live Casino Tables
Your session data and betting history are encrypted and stored separately from payment information. Live dealer interactions are not recorded.
Slot Lobbies
Slot play records are tied to your account only. Game providers receive no personal data beyond your account ID and session token.
Sportsbook Markets
Your betting slips and market activity are private to your account. We don't share your sports preferences with external analytics platforms.
Payment Processing
DANA, OVO, GoPay and QRIS transactions are processed through secure third-party gateways. We retain only transaction receipts, not payment credentials.
Account Verification
Identity verification is required once during signup. We store verification documents securely and delete them after compliance periods end.
Communication Preferences
You control all email and SMS notifications. Opt out of promotional messages anytime from your account settings without losing service access.
Data Deletion
Request account closure and data deletion anytime. We remove your personal information within 30 days, except where law requires retention.

What This Policy Covers

Account Security

Your login credentials, two-factor settings and session tokens are protected with encryption. We never ask for passwords via email or chat.

Transaction Records

Every deposit, withdrawal and bet is logged to your account history. You can download transaction statements anytime for your records.

Third-Party Sharing

We share data only with payment processors and compliance partners where required. No marketing data is sold or shared without your explicit consent.

Cookie & Tracking

We use cookies to remember your preferences and keep you logged in. You can disable non-essential cookies from your browser settings anytime.

Data Retention

Account data is kept as long as your account is active. After closure, we retain records for compliance periods then delete them permanently.

Policy Updates

We notify you of material privacy changes via email. Continued use of kokoplay after updates means you accept the revised policy.

Privacy Policy Questions

All payment transactions are processed through secure third-party gateways with encryption. We never store your full payment credentials. Only transaction receipts and account balances are kept on our servers for your records.

Yes. You can request a complete copy of your personal data, account history and transaction records anytime from your account settings or by emailing [email protected]. We provide it within 7 business days.

Your account data is deleted within 30 days of closure. We retain transaction records only as long as required by local regulations in supported regions. You can request immediate deletion of non-essential data.

Game providers receive only your account ID and session token, not your personal details. Sportsbook data is kept internal to kokoplay. No personal information is shared with external marketing or analytics platforms.

Manage all communication preferences from your account settings. You can opt out of promotional emails and SMS anytime without losing access to your account or affecting your ability to play.

Live dealer sessions are not recorded by kokoplay. Game providers may log session data for fairness verification only. Your personal betting activity remains private to your account.

Contact [email protected] immediately or use live chat. Change your password right away and enable two-factor authentication if available. We'll review your account activity and help secure it.